FAQ

How do refunds work?

If you change your mind you can return jewelry for a refund within 7 days. Please notify me about the return via email.

Please return unworn jewelry in original packaging with all elements that were included in the package.

What is the Shipping Policy?

Free shipping for US based customers via USPS First Class Mail. International purchases under $400 incur a $20 fee and will be shipped via USPS First Class Mail. International purchases $400 and over will be shipped via courier and incur a $36 fee. Please be aware of your local VAT laws so that you understand that you may owe extra customs/tax fees based on your country of residence.  All purchases are shipped within 2-3 business days. Delivery time will vary, 2-5 days for the USA, and 7-14 days outside the United States, depending on location. You will get a tracking number as soon as your package is shipped.

How do I take care of my jewelry?

  • Polished silver jewelry care 

To preserve the polish of your sterling silver jewelry, avoid exposure to household cleaning products, bleach and other strong chemicals. To prevent the natural tarnishing process, we recommend you store your sterling silver jewelry in tarnish-resistant cloths or bags, which slow down tarnishing. Keep your sterling silver jewelry in a cool, dry place and separate from other jewelry which could cause scratches.
We recommend you clean your jewelry using polishing cloths that are specially formulated for sterling silver jewelry.

  • Gold jewelry

Gold-fill jewelry is different from gold-plated jewelry. Gold-fill jewelry has a layer of gold pressure-bonded to quality jewelers brass and contains 5% gold by weight (that’s 100x more gold than gold-plated!). When wearing your gold filled jewelry avoid swimming pools and spas. Chlorinated water (prolong contact with it) can ruin it. Do not exercise in your jewelry - sweat has a lot of chemicals which can affect the longevity of your jewelry. Put on your jewelry after you’ve applied any products including moisturizers, perfumes, makeup, etc. To keep ypur pieces in the best shape, simply wipe them at the end of the day with soft cloth. If your piece need a deeper cleaning, follow these steps:

    • Let your piece soak in bowl of warm water for about 5 minutes.
    • Gently wipe your piece off with a soft cloth, or use a very soft toothbrush if you need to get into areas with a lot of detail.
    • Rinse thoroughly to make sure all of the soap is off.
    • Dry off the piece completely before wearing or storing your jewelery.
  • Patina (blackened) silver jewelry care:

It is important to remember that patina is a surface treatment. 

To preserve your patina, it is necessary to clean your patinated jewelry with care. Avoid harsh chemicals (like dip polish or silver paste cleaner), silver polishing clothes, or abrasive cleaning methods including the baking soda cleaning method). Use soft cloth (not silver polishing cloth because it will remove patina) to gently wipe body oils off. It a pice does not have a clear stone backed with silver, you can rinse it with water and mild soap and wipe with soft cloth or dry with a hair dryer. Pieces that have contrasting areas of patina (in the recesses of a design) and shiny silver areas, you can use a very soft silver polishing cloth to shine up the polished silver areas.  

  • Ethiopian opal jewelry care 

Ethiopian Opals are "hydrophane", which makes them thirsty for water. If they come in contact with water (or any liquid), they will absorb it like a sponge. It can result in color change and/or make your opal dull. Avoid harsh environments, lotions and sprays (like hair spray or perfume). Do not wear when exercising to avoid contact with sweat. Do not use ultrasonic cleaners or any liquids to clean your opal jewelry. Just wipe with a soft and dry microfiber cloth after every use to eliminate fingerprints, dust, and dirt. Avoid high temperatures. 

  • Transparent stone backed with shiny silver jewelry care
Avoid submerging your piece in water or liquid jewelry cleaners. I do my best to tighten the bezels around the stones, but If moister gets under a stone it can create a milky and dull appearance. Just wipe with a soft and clean cloth when need to remove fingerprints and body oil. 

What is Bi-Metal?

The bi-metal I use is a sheet featuring a layer of 18k yellow gold fused with sterling silver to form a precious metal sheet with two distinct surfaces. It is thicker than gold keum-boo, therefore will not wear off with time.